Privacy Policy
Effective Date: November 3, 2026
1. Overview & Commitment
Friends IT Group ("Friends IT", "we", "our", or "us") operates the main hub website at friendsitbd.com and coordinates with its independent business units: FiT Digital Agency, Friends IT Institute, Friends Global Travel, and Friends IT Laptop Showroom. We respect your privacy and are committed to protecting personal data collected across all our platforms.
2. Information Collection
When you interact with our web properties—such as requesting an agency quote, registering for educational courses, inquiring about Hajj/Umrah travel facilitation, or browsing hardware catalogs—we may collect personal details including your full name, email address, phone number, company name, and project specifications.
3. Artificial Intelligence & Chat Assistant
Our website features an interactive chat assistant powered by Google Gemini AI. Chat queries are processed securely to provide instant answers. When chat logging is enabled, messages may be recorded for service quality and continuity. The chat assistant does not request sensitive financial details or passwords; for sensitive communications, please connect directly via official WhatsApp.
4. Purpose and Use of Data
Collected data is used solely to respond to your inquiries, deliver requested services, verify academic credentials, process travel itineraries, and furnish critical service updates. Friends IT does not sell, rent, or lease customer data to third-party marketing entities.
5. Data Protection & Security
We implement robust technical and managerial safeguards to protect your personal information against unauthorized access, loss, or alteration. All electronic communications and data records are retained on secure server infrastructure with strict access controls.
6. Inquiries and Contacts
If you have questions, corrections, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Governance desk at contact@friendsitbd.com or visit our headquarters at JMG Plaza (2nd floor), Kamal Bazar, Chandgaon, Chittagong, Bangladesh.
Friends IT Group
Attn: Data Privacy Officer
JMG Plaza (2nd floor), Kamal Bazar, Chandgaon, Chittagong, Bangladesh
Email: contact@friendsitbd.com